FixmyData - How to Start a Data Recovery Case

How to Start a Recovery Case

Ready to get your data back?
Bring your media to our company address, or mail it to us in 3 simple steps:

Data Retrieval Expert
Data Recovery Form

1. Fill out the Data Recovery Work Order

Enter, print, sign, and send it to us along with your media. Please provide as many details as possible for a more accurate diagnostic evaluation.
Data Recovery Work Order

Data Recovery Form

2. Package Your Media

Static electricity, shock, and other factors can severely damage electronic storage media. To handle your media correctly, wrap it in an anti-static bag or aluminum foil and pad the packaging with foam or bubble wrap. Do not include USB cables, power adapters, or any other accessories.
Click for more detailed instructions.

Data Recovery Form

3. Ship Your Media

We recommend shipping your drive via registered mail or a carrier that provides a tracking number. For your convenience, here is an address label you can print and attach to the package.
Mailing Address



Please follow these Media Shipping and Proper Handling instructions:

  • Static Electricity - Ensure the media is placed in an anti-static bag before packaging. If an anti-static bag is not available, simply wrap the media in aluminum foil.
  • Shock and Vibration - Shock and/or vibration can cause further damage to your media. To ensure the media is always protected, pack it in a box with at least 2 inches of padding (e.g., foam, bubble wrap) on all six sides. Do not use Styrofoam peanuts for padding. Failures caused by shock and/or vibration account for one-third of all hard drive failures.
  • Laptops - If the hard drive is inside a laptop, it needs to be removed before shipping.
  • Remember to include the work order in the same package as your media.